Testimonials from residents & their families
With permission, we have published extracts from some of the many kind-hearted letters, emails, and postcards we have received.
Just like to say thanks so kindly for looking after my mum. The letter and pictures mean such a lot. I’m glad you’re keeping her happy. I look forward to seeing her soon.
Thank you for your kindness, it really meant so much. Thank you for all your great
care in looking after my husband. Thinking of you all.
“We Would like to thank You and your staff the carers, nurses, activities team and the chefs and catering team for the kindness and care you gave to dad. You were all very polite and caring and helpful. Also we were always kept informed on dad’s progress and could always talk to someone on the phone. Many thanks again and keep up the great work.”
“I’m emailing on behalf of Mr R in regard to his mother A to say thank you to you all for her wonderful care. With the COVID situation, we obviously hadn’t been able to see her for a while and were both delighted how well she seemed despite having been ill during lockdown. You really have been amazing and we are so very grateful. Reading all the precautions on the entrance and seeing how you safeguard residents and staff at this very difficult time is deeply appreciated and we both wanted to say a very big thank you for all your hard work and genuine care that was very evident (yet again) when we were greeted so warmly and A cared for in a place of evident safety during our visit. Please pass on our thanks to all staff and please do stay safe.”
“Thank you so kindly for the photo of Mum. When I saw it my heart just dropped with the shock and kindness of the work you all do.”
“To Wendy and all the staff. Thank you for all you’ve done for mom. She wouldn’t have got through it without your love and care. You’re all amazing”
“Just wanted to say a big thank you on behalf of Mrs E’s family. We really appreciate the care being given in these strange and difficult times”
“Thank you so much for all your hard work, Love from Hampers for Heroes.”
“We are so grateful to you all for taking care of our Dad. Thank you all so much for looking after him over the years. He will miss joking and being mischievous with you all”