Privacy Policy

PRIVACY NOTICE

This is the privacy notice of the Highbury Nursing Home website operated by Flintvale Limited. In this document, “we”, “our”, or “us” refer to Flintvale Limited.

We are a private limited company under company number 01834250.

Our registered office is at 199-203 Alcester Road, Birmingham, England, B13 8PX

INTRODUCTION

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It only applies to our online activities and is not applicable to any information collected offline or via channels other than this website.

It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us.

GDPR & DATA PROTECTION

Our policy complies with the Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR).

YOUR RIGHTS

The Data Protection Act 2018 means you have the right to find out what information we store about you.

Depending on the reason we have your personal data, you have the right to:

  • access personal data
  • request for incorrect personal information to be updated
  • request that we erase your personal information
  • stop or restrict the processing of your data
  • object to how your data is processed in certain circumstances
  • request copies of your personal information or for the data to be transferred between different services

For more information on your rights, we request that you read the information provided at: http://www.knowyourprivacyrights.org.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

CONTACT INFORMATION

If you are concerned or require further information on how we collect and handle data, please contact us on 0121 442 4885.

CHANGES TO THIS PRIVACY STATEMENT

This Privacy Policy was last updated in August 2020. We will update any changes to our Privacy Policy to this page.

DATA WE PROCESS

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information includes information such as email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

SPECIAL PERSONAL INFORMATION

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We may collect special personal information about you if there is a lawful basis on which to do so.

If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

WHY WE PROCESS INFORMATION ABOUT YOU 

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process for the purposes of legitimate interests

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to other professionals involved in your care provision.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us through our contact page. However, if you do so, you may not be able to use our website or our services further.

Information we process with your consent

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do so after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data and whether you would consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our Flintvale LTD
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage Flintvale LTD risk
  • protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or a court order.

This may include your personal information.

HOW WE USE INFORMATION YOU PROVIDE US

Communicating with us

When you contact us, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our care provision.

Information provided on the understanding that it will be shared with a third party

Information you provide through our contact form may be shared with employees, contractors, and other professionals involved in your care provision. We will only share this information if there is a legitimate need to do so.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

If your complaint reasonably requires us to contact another person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

HOW WE USE INFORMATION COLLECTED AUTOMATICALLY

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information to assess the popularity of the webpages on our website and how we perform in providing content to you.

Cookie Policy

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

THIRD-PARTY LINKS

The Highbury Nursing Home website contains links to other websites. These sites are not covered by our Privacy Policy as they are not under our control. We do not accept liability or responsibility for other websites and their policies.

CHILDREN INFORMATION

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian

Highbury Nursing Home does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

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